terms and conditions

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Cancellation policy

Before commencing any physiotherapy treatment, we will explain what we are going to do, ensure you understand and ask for your consent to proceed with the treatment. You can ask to stop treatment and withdraw your consent at any time. If the patient does not have capacity to consent (for example, is a minor or has a disability), we will always explain to the patient to the best of our ability what our treatment is going to be and ask for consent. 

Covid-19 policy 

Your health and safety is our top priority. We may be required to wear a face mask and other personal protective equipment when necessary and to comply with the Government requirements. We may also ask you to wear a mask when necessary. Mobility Physiotherapy staff are COVID-19 vaccinated.

Please advise us by phone before your appointment if any of the following apply:

-  In the last 14 days you have had symptoms such as sore throat, fever, dry persistent cough or loss of taste or smell.

-  You have been in contact with anyone with a confirmed case of COVID-19 in the last 14 days.

For more information, please refer to our separate COVID policy.

Payment policy 

Payment for private services must be paid in full immediately after the service has been been provided. You are expected to pay any gap fee applicable for your service immediately after the service is provided. For third party payments (for example an NDIS Plan Manager, DVA) we will arrange an invoice as soon as practicable and provide it to the necessary party for payment within 7 days. We do not accept cheque payment and do not carry and change for cash. We do not offer on-the-spot private health claims for all funds. For the funds we do access to, you will need to submit a claim with your private health provider.

Cancelation policy 

If you cannot attend your appointment, please notify us by email, phone or through the booking portal with at least 24 hours notice. If less than 24 hours notice is provided, cancellation charges may apply. 

Privacy Policy

Your privacy is our priority. Please ensure you take a moment to read our full privacy policy, It outlines:

·  The kinds of personal information we collect, hold, use and disclose, 

·  Privacy decisions of children, minors, people with disabilities, temporary incapacity or limited understanding of English

·  Taking, using and disclosing photos of patients 

·  Security, destruction and de-identification of personal information 

·  Access to and correction of your personal information 

·  Complaints about privacy

·  Website data collection and cookies